When collecting your vehicle at the airport it is vital that you supply us with the correct flight details. We use the provided flight details to check on delays; this way we can assure you that your vehicle will not be given to another client and we will meet you at the airport. Should you not be sure that the flight number you provided us with is correct then please check it and respond to this email with the correct flight number. In any case, should you have any changes to make to your booking please don't hesitate in advising us by responding to this email. All bookings must include obligatorily a correct flight number. Please check all details before sending the form as any incorrect information will automatically make the booking void. The same applies for delivery in the train station in Malaga or the cruise terminal of the port of Malaga.
Collection at Malaga Airport:
After collecting your luggage please DO NOT GO DOWNSTAIRS to the car rental desks but exit the sliding doors at the arrivals hall where you will find one of our representatives waiting with a Malagacar.com sign.
THEY WILL ASSIGN AN IDENTIFICATION NUMBER TO ENSURE YOUR TURN IN THE MINIBUS AND OUR OFFICES. PLEASE NEVER GO DIRECTLY TO THE BUS STOP WITHOUT HAVING BEEN RECEIVED BY OUR STAFF.
They will indicate you the way to our Malagacar.com shuttle bus situated at the pick-up area about 100 metres right-hand after the taxi stop. An orange Malagacar.com shuttle bus will be with you shortly to take you on the short, two minute, drive to our offices.
Please remember that we are "Malagacar.com", as there are some other companies that call themselves Malagacar, but this is not true. It is very easy to recognize us as our logo can be found on the contracts, uniforms, car keys, mini bus, etc.
Collection at Malaga Train Station (Maria Zambrano):
After leaving the platform go to the main exit of the station. Just outside the exit you will find one of our representatives with a Malagacar.com sign who will identify himself as an employee of the company.
Our office is located in the airport area. The employee WILL ASSIGN YOU AN IDENTIFYING NUMBER TO ENSURE YOUR TURN IN THE MINIBUS AND OUR OFFICE once you have arrived with our free minibus service.
An orange minibus of Malagacar.com will pick you up to take you in a short trip of 7 kilometres (around 15 minutes) to our offices.
You can easily recognize us by our logo, which you will find in contracts, uniforms, vehicle keys, etc.
The car will be returned in our office located at Malaga Airport area. Our free minibus will pick you up to Malaga train station.
Collection at the Cruise Terminal at Malaga Port:
After leaving the terminal just outside the exit you will find one of our representatives with a Malagacar.com sign who will identify himself as an employee of the company. As the time of leaving the cruise ship is not always the same we require clients to call us when they are about to disembark so that we can be there within half an hour.
Insurance excess and theft (only if you choose Basic or Comfort Pack Rate) and damages to tyres, rims, hubcaps, side mirrors, windows, locks and the bottom of the vehicle. An additional insurance is available to cover the aforementioned damages and theft at (in the case of not taking out the insurance offered in the previous point, at the time of picking up the vehicle, Malagacar.com reserves the right to charge the Excess amount as a deposit which will be returned to the client at the end of the contract if the vehicle is returned in the same conditions. Otherwise you will be charged according to the damage up to the amount marked in the attached chart):
|Damage Group||A, C||AA, CA, D, DA, EA, L, LC, LD, LF, LG, LH, LI, PA, PB, PG, PH, PL, SA, SB, SE, SF, XA, XB, XC, XD||LJ, LK, LS, PU, PV, PZ, SM, SO, XG, XH, XN, XQ, XU|
|Duplicate key||115 €||115 €||280 €|
|Sump||260 €||270 €||350 €|
|Crankcase||220 €||125 €||230 €|
|New engine||5000 €||6000 €||11500 €|
|Clutch||800 €||1200 €||3000 €|
|Catalyst||840 €||700 €||1010 €|
|Radiator||320 €||320 €||510 €|
|Windscreen glass||370 €||420 €||995 €|
|Descending side window||130 €||145 €||180 €|
|Fixed side window||100 €||165 €||230 €|
|Complete exterior rear-view mirror||190 €||220 €||430 €|
|Rear-view mirror||50 €||80 €||150 €|
|Tire||105 €||270 €||350 €|
|Hubcaps||35 €||45 €||65 €|
|Flat tire||35 €||35 €||35 €|
|New tire||100 €||150 €||200 €|
|Damage to the underside||600 €||800 €||3000 €|
|Special cleaning||150 €||150 €||150 €|
Tow service prices one-way (only if you choose Basic Rate):
|0-25 km||75 €|
|25-50 km||100 €|
|50-100 km||170 €|
|100-150 km||220 €|
|150-250 km||350 €|
|+250 km||30 € service + 1.3€/km|
Additional drivers: The cost per additional driver shall be 6 € per day per driver with a minimum of 12 € and a maximum of 72 € per driver per 28 day rental period. For rentals of 29 days or more, the price is 2.50 €/day.
Electric Scooter: The rental price of the electric Scooter will be € 7 per day per unit (minimum € 30). A deposit of € 200 per Scooter is required.
Maxi Cosi seats, Baby seats and Booster seats (*find below detailed information for each seat according to the weight of the infant / child according to regulations):
*Up to age 9 months and up to 10 kg: Maxi Cosi. From 9 kg to 18 kg and from 9 months to 3 years old: Baby Seat. From 15 to 36 kg and 3 to 12 years old: Booster Seat.
In case of renting any of the child restraint devices available, the client will be responsible for their suitability, use and placement in the vehicle.
GPS. The cost for the rental of a GPS navigation system is 5 € per day with a minimum of 15 € and a maximum of 50 € per 28 day rental period. For rentals of 29 days or more, the price is 1.80 €/day. There will be required a deposit of 100 €.
Collection of vehicles between 23 h and 8 h / 11 pm and 8 am. The collection of vehicles between the mentioned hours has a surcharge of 35 €.
Damages to the interior of the car, clutch, loss of keys, refuelling the wrong fuel type.
In the event that the car receives any damage, a damage management fee of 50 € will be applied, except there has been contracted the full-risk insurance or Full Pack rate.
If the vehicle receives a fine during the rental period the lessee or main driver is held responsible. Said fines carry a cost of 40 €.
Malagacar.com offers a 2 hour courtesy period after the end time of the contracted rental without charge. After this time can be charged an extra day at the current rate.
You are not allowed to leave Spain (Peninsula) except traveling to Portugal or Gibraltar, amounting 8 €/day, with a minimum of 24 € and a maximum of 90 € and a rental period not exceeding 28 days. For rentals of 29 days or more, the price is 3 €/day.
Malagacar.com offers a new system of roadside assistance during your rental. This service will be operational from 8 am to 0:00 am. Just click on this link to send us your location. The customer service department will receive your message instantly and we will contact you to confirm the service and / or receipt of assistance requested. In case of service overload, if you do not receive an answer after a few minutes, you can always call us at +34 952176030.
Payment is completed upon collection of your vehicle with VISA, MasterCard or AMEX credit/debit card. You can pay in cash (a valid debit or credit card is required) when you book the supplementary insurance (extra insurance) or the Full pack rate. The credit card holder must be the lessee (main driver).
Groups A, AA, C, CA, D, DA.
Groups EA, PA, PB, PG, PH, PL, SA, SB, XA, XB, XC, XD.
Groups L, LC, LD, LF, LG, LH, LI, LJ, LK, LS, PU, PV, PZ, SE, SF, SM, SO, XG, XH, XN, XQ, XU.
Good customer service is important to us and we are therefore delighted to receive your comments on your experience with Malagacar.com. Both positive and negative reviews help us to improve. Any suggestions or concerns you may come up with are welcome; you may send them to us by responding directly to this email.
Upon collection of the vehicle you must at all times present your Passport / Identity card, driving license and a credit/debit card.
We do not guarantee car brand, model, colour or engine type when booking as we work with car groups.
Our vehicles may not leave the Peninsula.
The leasing company reserves the right to deny the rental of a vehicle to individuals when in doubt of the financial capacity and/or due to a history of outstanding invoices or incidents by the client.
The leasing company reserves the right to demand from the tenants documentary proof of the client's domicile during the lease term.
The company is not responsible for lost items. Please check your vehicle well when you return it.
Upon arriving at our office, you will have to provide some personal information before collecting the booked vehicle. If you want to speed up this process, please click here to send us the required information via web.
In case the rental contract has to be extended, the car rental price may not be the same. Extension must always be made by email contacting our booking department.